1) Nature of goods
- We sell digital subscriptions and features: Pro and Business plans, dynamic QR short links, analytics, and team features.
- No physical product is shipped. All access is delivered digitally via your account.
2) Service activation & delivery
- After a successful payment is confirmed by our payment processor (e.g., Razorpay), your plan is upgraded automatically.
- Activation appears in your account as the selected plan (Pro or Business) with the relevant limits and features.
- If activation does not appear within a few minutes, support@makeqrcode.ai with your payment reference.
3) Delivery timelines
- Instant in most cases (within seconds to a few minutes) after payment success.
- Occasionally, delays can occur due to bank/processor confirmations or network issues. If you see a delay beyond 15 minutes, contact support.
4) Invoices & receipts
- Upon successful payment, a receipt/confirmation is generated. You may receive an email and/or view it in your account (when available) or request one from support.
- Store your payment reference (Razorpay Order ID / Payment ID) for future support or GST/records if applicable.
5) Emails & access issues
- Check spam/junk if you do not see payment or activation emails.
- Ensure you signed in with the same email used during payment (if applicable) so the correct account is upgraded.
- If you still face issues, email support@makeqrcode.ai with your payment details.
6) Renewals & changes
- Subscriptions renew according to the plan period (monthly or yearly) unless cancelled prior to renewal.
- You can upgrade/downgrade plans from the Subscription page. Plan changes may affect features and limits.
7) Refunds (summary)
As a reminder from our Terms, refunds are available within 3 days of purchase if the service is unsatisfactory and there’s no significant usage.
To request a refund, email support@makeqrcode.ai with your payment reference and reason.
For full details, see our Terms & Conditions.
8) Taxes & currency
- Prices are listed in USD unless stated otherwise. Applicable taxes may be added depending on your billing location and regulations.
- Your bank or processor may charge currency conversion or cross-border fees where applicable.
9) Support & contact
For any delivery, activation, or billing questions, contact
support@makeqrcode.ai or write to: Ahmedabad, Gujarat, India.