Cancellations & Refunds

1) Cancel anytime

• You can cancel your subscription at any time from the Subscription page or by contacting support.
• When you cancel, your plan remains active until the end of the current billing period (monthly or yearly). No further renewals will be charged.
• Cancelling does not automatically generate a refund. See the refund rules below.

2) Renewals & auto-billing

• Subscriptions renew automatically at the end of each billing cycle unless cancelled in advance.
• Please cancel before the renewal date to avoid being charged for the next period.
• We may email reminders, but delivery is not guaranteed. Keep your renewal date noted in your account.

3) Refund eligibility

• Refunds are available within 3 days of the original purchase if:
  • the service is unsatisfactory for you, and
  • there has been no significant usage (e.g., excessive dynamic QR creations, high scan activity, or analytics consumption).
• Refunds are not granted for:
  • misuse or violations of our Terms & Conditions,
  • renewals where the subscription was not cancelled in time,
  • change of mind after significant usage,
  • abuse, fraud, or suspicious activity.
• Partial/prorated refunds are generally not offered.
• Taxes/fees charged by your bank or payment processor are typically non-refundable.

4) How to request a refund

• Email support@makeqrcode.ai within 3 days of purchase with:
  • Your account email
  • Payment reference (Razorpay Order ID / Payment ID)
  • Reason for the request and any screenshots
• We will review eligibility and respond with a decision or follow-up questions.

5) Refund timelines & method

• If approved, we’ll initiate the refund to the original payment method. Processing times depend on banks and Razorpay (typically 5–10 business days).
• You’ll receive a confirmation email once the refund is issued.

6) Chargebacks & disputes

• If you dispute a payment with your bank (chargeback) before contacting us, your account may be temporarily suspended during investigation.
• Submitting fraudulent disputes may result in permanent account termination and legal action.

7) Business plans & teams

• Business pricing is per user (seat). Reducing seats takes effect in the next billing cycle unless otherwise agreed.
• Refunds for Business plans follow the same 3-day/usage policy and are typically not prorated.

8) Exceptions & special cases

• Duplicate charges caused by a payment glitch will be refunded once verified.
• Failed activation: If your account was not upgraded after a confirmed payment and support could not resolve it, we will issue a full refund.
• Trial downgrades: Free trials auto-downgrade to Free unless you upgrade. No charges apply unless you actively purchase a paid plan.

9) Contact

Questions about cancellations or refunds? Email support@makeqrcode.ai or write to: Ahmedabad, Gujarat, India.